In short. You can cancel whenever you want, in one click and with no penalty. Credits already spent are not refundable, because every generation has a real, immediate cost. We do refund duplicate or unauthorized charges, failures that are our fault, and anything the law entitles you to.
This Policy forms part of the Terms and Conditions of AgentShorts. It applies to subscriptions and credit packs purchased directly at https://agentshorts.app.
1. Why this policy works the way it does
AgentShorts is an immediately consumed digital service. Every script, image, clip, voice-over and render is produced at the moment you request it and creates a real, unrecoverable cost with our artificial intelligence and infrastructure providers. That cost is not reversed when you cancel.
That is why the rule is simple and applied consistently: what has been consumed is not refunded; what we should not have charged is.
2. Cancelling your subscription
You can cancel at any time from your account, under Billing → Manage subscription. Cancellation:
- Takes effect immediately as to future charges: no further charges will be made.
- Carries no penalties, fees or additional requirements. No phone calls, no emails, no retention screens to get past.
- Keeps your access and your subscription credits until the end of the period you already paid for. We do not prorate or refund the unused part of a started period, unless applicable law requires it.
Before each automatic renewal we email you at least five (5) days in advance, stating the amount and date of the charge, so you can cancel in time if you decide to.
3. Credits
| Situation | Refundable? |
|---|---|
| Credits spent on completed generations | No |
| Subscription credits unspent at cancellation | No: they expire at the end of the paid period |
| Top-up credits unspent | Not refunded in cash, but they do not expire while your account remains active |
| Trial or promotional credits | No: they have no monetary value |
| Credits held for a generation that failed | Yes: automatically released back to your balance |
Credits are not currency and have no value outside the Service. See section 5 of the Terms for how they work in full.
4. When we do refund
We issue a refund — or its equivalent in credits, if you prefer — in the following cases:
4.1 Duplicate charges. If you were charged twice for the same thing, we refund the duplicate in full.
4.2 Unauthorized charges. If you see a charge you do not recognize or that was made without your consent, contact us: we investigate and, if confirmed, refund it in full.
4.3 Charges after an effective cancellation. If you cancelled and a charge was still made, we refund it in full.
4.4 Failures attributable to us. If a generation fails because of a Service error, the held credits are released automatically. If the system fails to do so, or if a prolonged outage prevented you from using what you paid for, we compensate you in credits or, where appropriate, refund the affected part of the period.
4.5 Pricing errors. If we displayed an incorrect price and you were overcharged, we refund the difference.
4.6 Material changes. If we permanently withdraw a material feature included in your plan and you cancel because of it within 30 days of the notice, we refund the unused pro-rata portion of the current period.
4.7 Statutory rights. Where applicable law grants you a right of withdrawal, revocation or refund, we honor it in full. See section 7.
5. When a refund does not apply
- Credits already spent on generations that completed correctly, even if the result does not meet your creative expectations. AI is probabilistic: we recommend starting with trial credits before subscribing.
- Forgetting to cancel before renewal, where the advance notice was sent to your account email.
- Not having used the Service during the period purchased.
- Cancellation or suspension of your account for breach of the Terms or the Acceptable Use Policy.
- Rejection, removal, demonetization or suspension of your content or account by a third-party platform such as YouTube, including credits spent producing that content.
- Issues outside our control: failures of your connection, your device or third-party services you have connected.
- Currency conversion fees, international transaction charges or taxes applied by your bank or tax authority.
6. How to request a refund
- Write to support@agentshorts.app with the subject "Refund request", within thirty (30) calendar days of the charge.
- Include: your account email, the date and amount of the charge, the invoice identifier if you have it, and a description of the reason.
- We acknowledge receipt within 2 business days and resolve the request within a maximum of 10 business days.
- If approved, the refund is issued to the same payment method used for the purchase. Posting depends on your bank and usually takes a further 5 to 10 business days.
If your request is declined, we will explain why and you may ask for a review by replying to the same email.
7. Consumer rights
This Policy does not limit or replace non-waivable rights granted by the law of your country.
Mexico. If you contract as a consumer and the law grants you the right to revoke your consent within five (5) business days of contracting, we honor it: you may request revocation within that period by writing to support@agentshorts.app, and we will refund the amount paid, less the value of any credits you have already spent. You also retain the right to approach the Federal Consumer Protection Agency (PROFECO) and all rights under the Federal Consumer Protection Law, including advance notice of automatic renewal and immediate cancellation without penalty.
Latin America. If your local law provides a right of withdrawal or cooling-off for distance contracts — as in Argentina, Brazil, Chile, Colombia, Ecuador, Peru or Uruguay, with periods typically between 5 and 10 days — you may exercise it under that law, with the same deduction for credits already spent.
United States. Residents of states with automatic renewal laws retain the rights those laws confer, including renewal notices and a cancellation mechanism as simple as sign-up was. Refunds required by those laws are issued accordingly.
8. Chargebacks and bank disputes
If you believe a charge is incorrect, contact us before opening a dispute with your bank. We almost always resolve it faster and at no cost to you.
An open chargeback may result in temporary account suspension while it is resolved with the payment processor, and in the withdrawal of unspent credits associated with the disputed charge. Manifestly unfounded chargebacks, filed without first attempting a resolution with us, may lead to account termination.
9. Changes to this Policy
We may update this Policy. The current version is published at https://agentshorts.app/refunds with its update date. Changes do not apply retroactively: each purchase is governed by the policy in force when it was made. Material changes are notified at least 30 calendar days in advance.
10. Contact
Support and billing: support@agentshorts.app
Legal matters: softwzi2020@gmail.com
SOFTWZI, S.A. de C.V. · Tax ID SOF200527QK2 · Celaya, Guanajuato